Process Metrics
Business Process Metrics
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What are Business Process Metrics? SiteMap

Business Process Metrics differ from traditional metrics in a number of ways.

When organizations set up key performance indicators they are often, not always, focused on financial key performance indicators. Examples of some traditional key performance indicators would be:

  • cost to hire an employee
  • cost of benefits per employee
  • cost of employee turnover

Business Process Metrics are focused on:

  • results for entire business process rather than just for one department
  • focus on financial and non-financial measures
    • Average time to hire: from request from department for a new employee until employee starts
    • New hire satisfaction with hiring process
    • Performance of new hire within first six months
    • Average turnover within first six months of employment
  • leading as well as lagging indicators: backlog of potential candidates on file

Achievement of Process Metrics is responsibility for employees in every department who touches that process. For example if the hiring process goes great except the new hire had to wait a week for his computer this would affect the business process metrics. So in this case the process owner would need to meet with responsible employees in IT to help ensure that when new employees are hired, their computer is ready on the first day of employment.

Since Process Management helps achieve Best Practices Management, employees must start thinking of themselves as part of a department team, but also part of a cross functional business process team

Call John Antos, Jim Brimson or Pat Dowdle at 972-980-7407 to find out more about Process Metrics.

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Find Out How Good Process Metrics can help you achieve Best Practices Management

Have a Process Management Consultant contact me


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Dallas, TX 75248

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