Process Dictionary
Business Process Management Use the Process Dictionary
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What is in a Process Dictionary SiteMap

The purpose of a process dictionary is to record the various processes in an organization.

A process dictionary can be used for:

  • training new employees on process activities and operations
  • reminding current employees of process steps
  • improving understanding throughout the organization of process steps
  • improving processes

A process dictionary consists of

  • Inputs: what does process receive in terms of material, information, energy to start the process
  • Supplier: who gives input to process (e.g. executives supply type of reports they want, vendor provides computer)
  • Output: what is the final product or service that is given to an internal or external customer (e.g. financial report, loan)
  • Customer: either internal or external
  • Cost Drivers: what factors raise or lower process costs (e.g. incomplete information increases cost)
  • Function: what function contributes what operations to process (e.g. prepare annual report requires legal department review)
  • Business Process:
    • Macros Business Processes: 8-12 major processes that encompass entire organization (e.g. Provide Financial Information)
    • Business Process: Subset of major process (e.g. Provide Tax Information
    • Micro Business Process: subset of Business Process (e.g. Review Financial Reports before completing tax report
  • Outcomes: what is the final product of the process (e.g. hire employee, financial report)
  • Features: any aspect of process product or service that requires more steps or different steps (e.g., pants zippers versus pants buttons)
  • Characteristics: (see Process Characteristics)
  • Value and Non-Value: (e.g. correcting errors is always non-value since if organization was effective there would be no errors)
  • Primary or Secondary Primary processes are the main purpose of a process (e.g. process loan payments). Secondary processes are support processes (e.g. hire employees to process loans)
  • Strategic: critical to success of organization (e.g. process loan applications)
  • Discretionary: not necessary to run organization (e.g. summer picnic for employees)
  • Required: have to do (e.g. file tax returns)
  • Life Cycle: process that extends beyond a normal reporting period of one year (e.g. R&D for pharmaceutical drugs)
  • Performance Measures: cost, time, quality, customer satisfaction.
  • Output Measure: number of times you perform the activity (e.g. number of loan applications processes)

Call John Antos, Jim Brimson or Pat Dowdle at 972-980-7407 to find out more about Process Management.

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