Business Process Management & Operational Management
Operations Management and Business Process Management
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Operations Management Success Depends on Effective Business Process Management  SiteMap

Operations Management success depends on Effective Business Process Management.

Executive management in many organizations have found out  they can often improve operations management within single departments. This improvement has lead to some reduction of cost and improvement of quality within that department. However, often the greater opportunity for:

  •  cycle time reduction
  • improved quality and customer satisfaction, and
  • cost reduction

occurs when they look at an entire business process. For example, a large telecommunications company was concerned about increasing call center expenses. Their immediate focus was on the call center itself. By applying process management to an operations management problem, they reviewed their entire business process. Business Process Management showed that marketing was creating mailing pieces that were not clear. When customers and potential customers read the marketing mailer they were confused. To resolve their confusion about the marketing literature, they called the call center thus increasing the call center costs. By working with the call center, marketing was able to determine what caused the customer confusion. By applying process management and reducing customer confusion, the telecommunications company was able to reduce call center expenses as well as increase revenue. 

 Call John Antos, Jim Brimson or Pat Dowdle at 972-980-7407 to find out how Process Management can improve your Operational Management

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Find Out How Process Management Can Help you Reach Your Goals

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Value Creation Group, Inc.
7820 Scotia Dr. #2000
Dallas, TX 75248

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