Business Process Documentation
Business Process Documentation
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How is Business Process Documentation Different from Process Mapping SiteMap

Process Mapping is one component of Process Documentation. All process documentation should include a process map.

Process Documentation should start with a review of the 8-12 major processes in any organization. Below is an example of major business processes that would be in most organizations:

  • Understand Markets and Customers
  • Research and Design Products and Services
  • Market and Sell Products and Services
  • Produce Products and Create Services
  • Provide Customer Service
  • Provide and Manage Information Systems
  • Provide and Manage Financial Information Internally and Externally
  • Provide and Manage Facilities
  • Procurement Process
  • Hire and Train Employees
  • Manage Improvement and Change
  • Determine Vision, Mission, Strategy, and Goals

The following are components of Process Documentation:

  • Process Map of entire process from start to finish including all steps and activities in a major process
  • Determine process measures for cost, time, quality, and customer satisfaction
  • Assign process owners and managers for each major process
  • Documents Process Improvement initiatives at process level
  • Document process training for new and current employees

Call John Antos, Jim Brimson or Pat Dowdle at 972-980-7407 to find out how Process Documentation can improve results.

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Find Out How Process Management Can Help you Reach Your Goals

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