Business Process Mapping Tools
Business Process Mapping Tools
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Business Process Mapping Defined SiteMap

Wikipedia defines

  • Business process mapping refers to activities involved in defining exactly what a business entity does, who is responsible, to what standard a process should be completed and how the success of a business process can be determined. Once this is done, there can be no uncertainty as to the requirements of every internal business process. A business process illustration is produced. The first step in gaining control over an organization is to know and understand the basic processes (Deming, 1982; Juran, 1988; Taylor, 1911).
  • ISO 9001 requires a business entity to follow a process approach when managing its business, and to this end creating business process maps will assist. The entity can then work towards ensuring its processes are effective (the right process is followed the first time), and efficient (continually improved to ensure processes use the least amount of resources).

Business process mapping can be a simple as constructing the activities and steps related to a department or cross functional process or it can be very complex. One of our clients create a business process map for the procurement process with over 600 steps. They put their process map on the wall leading to the cafeteria so as people were waiting in line for lunch everyone could see how inefficient their process was. This also motivated employees in departments outside of purchasing to start thinking about mapping their own processes as a means to improve efficiency and reduce costs.

Process maps can be created:

  • with flip chart paper
  • on white boards
  • in software like Excel or Visio
  • with large or small post-it notes

The results of process mapping does not depend on the media used to create the process map. The quality of results depends on employees and executives reviewing the process maps and taking action within their department and with other departments that are part of the process map. Some organizations have used process mapping with customers and suppliers. Companies using Supply Chain Management techniques often use process mapping as a means to improve the supply chain (a cross company process).

Call John Antos, Jim Brimson or Pat Dowdle at 972-980-7407

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