Outsourcing Call Center
Outsourcing Call Centers
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Call Center Outsourcing SiteMap

Before organizations decide to outsource call centers, they need someone to help them think through and help resolve issues such as:

  • Will language skills negatively impact me in eyes of my customers?
  • Will lower personnel costs be offset by longer times to resolve customer issues?
  • Will higher telecommunications costs offset personnel savings
  • Will 24 hour cover be easier to maintain by offshore outsourcing?
  • Will quality of answers provided be equal or better than current services?
  • What are risks to customer service if this does not work out?
  • What will it cost us to manage outsourcing of our call centers?
  • What do we do with staff and equipment that we used before outsourcing?
  • What happens when an organization decides to stop offshore outsourcing?
  • What exit clauses should we put into outsourcing contract?

Call Ken Kipers at 972-980-7407 to find out how better Outsourcing can help you reach your goals and give your peace of mind

Find Out How Outsourcing Can Help You Reach Your Goals

Have Outsourcing Consultant contact me


Phone: 972.980.7407 email: Contact us
Value Creation Group, Inc.
7820 Scotia Dr. #2000
Dallas, TX 75248


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