Business Process Management Services are processes that support other business processes

On other pages in this website we defined major business processes, cross functional business processes, and minor processes.

All major business process and most cross functional processes rely on business process management services from other processes in the organization.

This is best understood with an example.  Let's take the major business process: Hire and Train Employees:

This major processes requires business process management services from other parts of the organization.  For example, the major process, Hire and Train Employees requires services from

Process                 Service

Provide Facilities  Office space
                                  bathroom facilities
                                  heat and air conditioning

Provide IT               computers
                                 phones
                                 HR computer applications

Provide Financial Budget information
Information            Actual financial results
                                 Capital expenditure approval

You get the idea. All major process will need business process management services from other parts of the organization.

What about the next lower level of process, our cross functional process. Usually they also will need services from other processes.

Hire Employees is a sub process of the major process Hire and Train Employees

Provide Facilities  Office space to interview candidates
                                  bathroom facilities for staff and candidates
                                  heat and air conditioning for staff and candidates

Provide IT               computers to keep track of candidates
                                 phones to call and receive calls from candidates
                                 HR computer applications to screen candidates

Provide Financial Budget information to determine if job requisition is in budget
Information           

Interview Candidates is a sub process for Hire Employees

Provide Facilities  Office space to interview candidates
                                  bathroom facilities for staff and candidates
                                  heat and air conditioning for staff and candidates

Provide IT               computers to keep track of candidates coming in
                                 phones to call and receive calls from candidates
                                 HR comput

As you can see from the above example, unless organizations manage the business process management services they will not be able to perform their business processes and achieve business process performance targets.

Links to right will give you more information about individual aspects of Business Process Management.

Call John Antos or Jim Brimson at 972-980-7407 to find out how Business Process Management can help you reach your goals and give you peace of mind