Good outcome measures:

• focus on results
• don't focus on inputs (e.g. overtime) alone
• go beyond looking at outputs
• relate inputs to outputs then to outcomes
• Example:
  • Input: travel costs to customer
  • Output: sales call
  • Outcome: profitable sale

Call or email below Jim Brimson or John Antos at 972.980.7407 to find out how selecting correct outcome measures changes everyone's focus to results rather than just inputs and outputs.