• Andress, Mandy, Internal SLAs Benefit Entire Company, Clear expectations, metrics, and incentives boost systems performance, productivity, and morale.}, Infoworld, April 30, 2001, P.52


• Chase, Richard & Dasu, Sriram, Want to Perfect Your Company Services? Use Behavioral Science, HBR, June 2001, P.78


• Frieswick, Kris, Truth & Consequences, CFO, June 2001 Vol.17 No.7, p.56, (performance appraisal process)


• Gardner, Robert A., Resolving Process Paradox, Quality Progress, March 2001 p.51


• Kador, John, Leveraging Process Improvement, Four strategies to squeeze success from process improvement}, Infoworld, March 19, 2001 , P.39


• Krell, Eric, Picking Right Performance Measures, IT Financial Management, June 2001, p.8


• Leahy, Tad, 20/20 Vision in Performance Reporting, Business Finance, Jan. 2001, P.32 


• Peiperl, Maury, Getting 360-Degree Feedback Right, HBR, January 2001, P.142


• Worthen, Ben, Measuring the ROI of training, CIO, February 15, 2001 , P.128

Call or email below John Antos at 972-980-7407 to find out how to improve your Budgeting to reach your goals and give you peace of mind

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