Questionnaire

Do your executives agree which 20% of your customers are unprofitable? Yes No

Do executives agree which 20% of products/services/SKUs are unprofitable? Yes No

Do your workers know how their performance contributes to organization goals? Yes No

Are your organization performance measures related to your strategic plan? Yes No

Do you have leading as well as lagging performance measures? Yes No

Do managers understand charges from other areas like IT, HR, etc.? Yes No

Are you reviewing cost, time, and quality of their cross-functional processes? Yes No

Do you need to improve your processes to stay competitive? Yes No

Are your employees tracking and improving unit cost of their activities? Yes No

Do you have predictive information rather than just historical information? Yes No

_____? Yes No

___? Yes No